Inspection outcome: Standards met
Last inspection: 18/10/2023
Pharmacy context
This is a community pharmacy in a residential area in the city of Edinburgh. Its main services include dispensing NHS prescriptions, and it provides some people with their medicines in multi-compartment compliance packs. The pharmacy has a 24-hour collection point which allows people to collect their medicines at any time, including outside of the pharmacy’s opening hours.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately manages the risks associated with the services it provides for people. It has a complete set of written procedures which help the team carry out tasks consistently and safely. Team members record and learn from the mistakes they make when dispensing. And they keep the records they need to by law. Team members have knowledge and experience to help support vulnerable people.
Principle 2. Staff
The pharmacy has suitably skilled team members to manage its workload. And it is actively recruiting for additional team members. Team members receive the correct training for their roles and they complete some additional regular training to maintain their knowledge and skills. And they receive some feedback about how they are performing.
Principle 3. Premises
The pharmacy premises are suitable for the services provided and the team maintain them to a high standard. It has private consultation rooms where people can have confidential conversations with a pharmacy team member.
Principle 4. Services, including medicines management
The pharmacy provides a range of services to support people's health needs. It manages its services well and they are easy for people to access. The pharmacy obtains its medicines from reputable sources and stores them appropriately. And the team carries out checks to help ensure the medicines are kept in good condition.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to support the safe delivery of its services. Its equipment is fit for purpose and safe to use. And its team members use the equipment appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |