Lindsay & Gilmour Pharmacy (1042614)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies and manages the risks associated with its services. It mostly completes the records it needs to by law and it largely protects people’s private information. The pharmacy provides its team members with training and guidance to help them respond to safeguarding concerns. They act appropriately when mistakes happen. But they don’t fully complete records to help prevent future mistakes and improve the safety of services.

Principle 2. Staff

The pharmacy has a team with the appropriate range of experience and skills to safely provide its services. Team members work well together and are good at supporting each other in their day-to-day work. They discuss ideas and implement new processes to help with the delivery of the pharmacy’s services. And they have some opportunities to receive feedback and complete training so they can suitably develop their knowledge and skills.

Principle 3. Premises

The pharmacy premises are clean, secure and suitable for the services provided. And the pharmacy has appropriate facilities to meet the needs of people requiring privacy when using the pharmacy services.

Principle 4. Services, including medicines management

The pharmacy provides services which are accessible for people. And it adequately manages its services to help people receive appropriate care. The pharmacy gets its medicines from reputable sources and it mostly stores them properly. The team carries out checks to make sure medicines are in good condition and appropriate to supply. But sometimes its processes are not robust and so it has a few medicines on its shelves past their expiry date. 

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. It makes sure it uses its equipment appropriately to protect people’s confidential information.