Inspection outcome: Standards met
Last inspection: 22/05/2024
Pharmacy context
This is a hub pharmacy
which assembles people’s prescriptions in original manufacturers’ packs for other pharmacies owned by the same
company. The pharmacy delivers the
assembled medicines to the other pharmacies for collection or delivery to
people. People cannot access services directly from the pharmacy. It also supports
with the delivery of the NHS New Medicine Service remotely from an office
within the pharmacy.
Inspection summary findings
Principle 1. Governance
The pharmacy uses a variety
of methods to identify and manage risk for the services it provides. It keeps the
appropriate legal records it needs to for the services it provides. The
pharmacy keeps people’s confidential information secure. And it has effective
processes to share learning following mistakes both within the team and with
other pharmacies involved. Pharmacy team members have defined roles and
accountabilities and they work well within these roles.
Principle 2. Staff
The pharmacy has enough team members who work together well to provide the pharmacy’s services. Team members complete bespoke training to support them working safely within their defined roles. They engage in conversations designed to support safe working practices. And they understand how to raise and escalate a concern at work.
Principle 3. Premises
The pharmacy premises are clean, secure, and appropriately maintained. Confidential telephone consultations are conducted in a suitably private area.
Principle 4. Services, including medicines management
The pharmacy manages its services well, using automation and
barcode technology. And it engages with spoke pharmacies effectively to support people in receiving their medicines in a timely manner. The pharmacy obtains its medicines from reputable sources. And its continual monitoring processes provide assurances that these medicines are safe to supply to people.
Principle 5. Equipment and facilities
The pharmacy has access to the equipment and facilities it requires to provide its services safely. It appropriately maintains its equipment and it has suitable service arrangements to support it in ensuring its equipment remains fit for purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |