Inspection outcome: Standards met
Last inspection: 14/10/2021
This distance selling pharmacy opened in February 2020. It is co-located with the company’s medicine wholesale warehouse and pharmacy head office. The pharmacy specialises in dispensing prescriptions to be delivered to people’s homes through a centralised delivery service. The premises are not physically accessible to members of the public due to the distance selling model in place. This inspection took place during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy carefully considers the risks of the services it provides. It keeps a comprehensive risk register which it reviews regularly. And it has effective control measures that support it in managing the risks associated with providing its services. The pharmacy keeps people’s information secure. And it maintains its records in accordance with legal requirements. It encourages feedback from people using its services. And it listens to and acts upon feedback to inform the safe and efficient management of its services. Pharmacy team members demonstrate a good understanding of their roles and responsibilities. And they engage in regular discussions designed to improve the safety of the pharmacy services provided. They are good at identifying and reporting safeguarding concerns. And they work with other healthcare professionals and safeguarding agencies to help keep people safe from harm.
Principle 2. Staff
The pharmacy employs suitably skilled team members to manage its workload. It monitors its workload and uses effective systems to ensure the team completes all tasks in a timely manner. The pharmacy promotes a clear culture of openness and honesty. Team members demonstrate enthusiasm for their roles and they engage in continual shared learning to inform the safe delivery of pharmacy services. There is a culture of mentoring through team members actively supporting the development of their colleagues. Pharmacy team members work well together and understand how to provide feedback and raise a professional concern if needed.
Principle 3. Premises
The pharmacy is clean, secure, and well maintained. It offers a suitable environment for delivering the services it provides.
Principle 4. Services, including medicines management
The pharmacy manages its services safely. It obtains its medicines from reputable sources. And it has good processes for ensuring it stores its medicines safely, securely and at the correct temperature. Its team members work in accordance with procedures and use effective audit trails to help answer any queries that may arise during the dispensing process. Pharmacy team members engage regularly with people accessing the pharmacy’s services. But sometimes miss opportunities to record the support they provide to people taking higher risk medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. And pharmacy team members act with care by using the equipment in a way which protects people’s confidentiality.
5 Proctors Road
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|