Inspection outcome: Standards met
Last inspection: 24/09/2019
Pharmacy context
This community pharmacy relocated to a newly built Lincolnshire Co-operative food store in Spring 2019. It is located on a main road leading into the city of Lincoln. The pharmacy sells over-the-counter medicines and it dispenses NHS and private prescriptions. The pharmacy offers advice on the management of minor illnesses and long-term conditions through its NHS services. It facilitates podiatry clinics. And it offers some healthy living services including a weight management programme and blood pressure checks. It supplies medicines in multi-compartmental compliance packs, designed to help people remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. And it keeps the records it must by law. The pharmacy has appropriate arrangements in place for managing feedback and concerns. The pharmacy promotes a clear culture of safeguarding the safety and wellbeing of vulnerable people. Pharmacy team members act openly and honestly by sharing information when mistakes happen. And they makes changes to their practice to improve patient safety.
Principle 2. Staff
The pharmacy has enough skilled and knowledgeable people working to provide its services effectively. It responds appropriately when additional staffing resources are required to support the safe running of the pharmacy. The pharmacy promotes how its team members can provide feedback. It acts appropriately by responding to this feedback. And by supporting team members who raise concerns. The pharmacy encourages its team members to engage in ongoing learning relating to their roles. And pharmacy team members engage in regular conversations about managing their workload and patient safety.
Principle 3. Premises
The pharmacy is clean and secure. It offers a professional environment for delivering healthcare services. Pharmacy team members actively promote the availability of the pharmacy’s private consultation rooms. And these rooms are fitted to a high standard and are well equipped.
Principle 4. Services, including medicines management
The pharmacy advertises its services and ensures these are accessible to people. It has up-to-date procedures to support the pharmacy team in delivering its services. And pharmacy team members work effectively with other healthcare providers. This helps to ensure people receive timely access to the medicines they require. The pharmacy obtains its medicines from reputable sources. It stores and manages its medicines safely and securely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. It monitors its equipment to ensure it remains safe to use. And pharmacy team members manage and use equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |