Inspection outcome: Standards met
Last inspection: 11/03/2020
Pharmacy context
This is a community pharmacy in a large rural village in Lincolnshire. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. It offers advice on the management of minor illnesses and long-term conditions. It supplies some people with their medicines in multi-compartment compliance packs, designed to them to remember to take their medicines. And it provides a medicine delivery service to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies the risks associated with its services. It has robust review processes which help demonstrate how it manages these risks. And its team members understand their job roles and how they personally contribute to managing risk. The pharmacy keeps people’s private information secure. And it has appropriate arrangements for managing feedback and concerns. It keeps the records required by law up to date. And it has appropriate systems in place to support its team members in recognising and reporting safeguarding concerns. So, they are able to act to help protect the safety and wellbeing of vulnerable people. Pharmacy team members act openly and honestly by sharing information when mistakes happen. They take part in regular safety reviews to share their learning. And they show how they act to reduce risk.
Principle 2. Staff
The pharmacy has enough skilled and knowledgeable people working to provide its services safely. It supports the learning needs of its team members through ongoing training and structured feedback. The pharmacy encourages feedback from its team members in a number of ways. And it actively uses their feedback to inform its service delivery. Pharmacy team members work together well. They are enthusiastic about their roles. And they regularly share learning to improve safety.
Principle 3. Premises
The pharmacy is clean and secure. It offers a professional environment for delivering healthcare services. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. The pharmacy team reaches out to the community to promote health and wellbeing. And it engages well with other organisations to support charitable events. The pharmacy has suitable procedures to support its team members in delivering its services effectively. And its team members take time to speak to people about their medicines. The pharmacy obtains its medicines from reputable sources. And it manages them appropriately to help make sure they are safe to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. And pharmacy team members act with care by using the pharmacy’s equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |