Inspection outcome: Standards met
Last inspection: 03/09/2024
Pharmacy context
This pharmacy is in a village close to the town of Boston in Lincolnshire. Its main services include dispensing prescriptions and selling over-the-counter medicines. The pharmacy completes assessments for people who are struggling to remember to take their medicines. And as a result it adjusts the way it provides some medicines to people including making supplies of medicines in multi-compartment compliance packs. The pharmacy provides a range of NHS consultation services including Pharmacy First, the New Medicine Service (NMS), contraception, smoking cessation, and blood pressure checks.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively identifies and manages the risks for the services it provides. It keeps its records as required by law and it responds to concerns appropriately. Pharmacy team members understand the importance of keeping people’s confidential information secure. They work together with other healthcare providers to help keep vulnerable people safe from harm. And they engage in regular shared learning opportunities designed to reduce risk following the mistakes they make during the dispensing process.
Principle 2. Staff
The pharmacy employs team members with appropriate knowledge and skills to support the delivery of its services. Pharmacy team members work enthusiastically in their roles, and they support each other well. They clearly show how they apply the knowledge and skills they gain through continual learning to support them in delivering the pharmacy’s services safely. Pharmacy team members take regular opportunities to share their learning with each other. And they understand how to raise and escalate a concern at work.
Principle 3. Premises
The pharmacy is secure, clean, and well maintained. It provides a professional environment for delivering healthcare services. People visiting the pharmacy can speak to team members in confidence in a well-equipped private consultation room.
Principle 4. Services, including medicines management
Pharmacy services are accessible to people. It obtains its medicines from reputable sources. And it stores them safely and securely. The pharmacy regularly identifies people who may be struggling to take their medicines. And it demonstrates how it assesses the need to make any adjustments to support people in taking their medicines safely. The pharmacy team complete a range of audit trails to support it in managing queries about the services it provides. And it generally provides relevant information when supplying medicines to help people take them safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. It suitably maintains its equipment. And its team members use the equipment and facilities appropriately to protect people’s confidential information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |