Inspection outcome: Standards met
Last inspection: 14/08/2019
Pharmacy context
This is a community pharmacy in a small rural market town in Lincolnshire. The pharmacy sells over-the-counter medicines and it dispenses NHS and private prescriptions. The pharmacy offers advice on the management of minor illnesses and long-term conditions. And it provides some free services to encourage people in maintaining a healthy lifestyle. The pharmacy supplies medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It advertises how people can provide feedback about its services. And it responds appropriately to the feedback it receives. The pharmacy keeps people’s private information secure. Pharmacy team members act openly and honestly by sharing information when mistakes happen. And they engage in some shared learning processes to help reduce identified risks. Pharmacy team members have a clear understanding of how to safeguard the safety and wellbeing of vulnerable people. And the pharmacy has support for staff who raise these types of concerns. The pharmacy generally keeps all records it must by law. But some gaps in these records occasionally result in incomplete audit trails.
Principle 2. Staff
The pharmacy has enough skilled and knowledgeable people working to provide its services safely. It encourages its team members to provide feedback. It uses this feedback to inform the safe management of its services. And it shares improvements to its working practices with other pharmacy teams. The pharmacy supports the learning needs of its team members through ongoing training and structured feedback. Pharmacy team members share learning by engaging in regular conversations relating to risk management and safety.
Principle 3. Premises
The pharmacy is clean and secure. It provides a professional environment for the delivery of healthcare services. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy makes its services easily accessible to people. Its team members have a genuine passion for encouraging people to improve their health and wellbeing. They have reached out to the community to promote the role of community pharmacy. And to raise awareness of medicine safety issues. The pharmacy has records and systems in place to make sure people get the right medicines at the right time. It obtains its medicines from reputable sources. And it generally manages them appropriately to help make sure they are safe to use.
Principle 5. Equipment and facilities
The pharmacy has all the equipment and facilities it needs for providing its services. It regularly monitors and replaces its equipment to help provide assurance that it is in safe working order. And pharmacy team members manage and use equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |