Inspection outcome: Standards met
Last inspection: 07/08/2023
Pharmacy context
This community pharmacy is beside a small shopping centre on a housing estate to the South of Lincoln city. Its main services include dispensing NHS prescriptions and selling over-the-counter medicines. It provides a range of other services including a smoking cessation counselling service and access to treatment and advice for some common health conditions through a local NHS Extended Care Service. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively identifies and manages risks associated with providing its services. It advertises how people can provide feedback, and it acts on the feedback it receives appropriately. The pharmacy generally keeps the records it needs to by law. And it keeps people’s confidential information secure. Pharmacy team members understand how to respond to concerns to protect potentially vulnerable people. And they apply learning following mistakes made during the dispensing process to help reduce similar mistakes occurring.
Principle 2. Staff
The pharmacy has a team of people who work together well to provide its services. It reviews its skill mix and staffing levels periodically. All pharmacy team members engage in structured, ongoing and varied learning relevant to their roles. They are supervised well when working in training roles. And they have the opportunity to reflect on and discuss their learning and development needs. Pharmacy team members are supported in providing feedback and raising concerns at work. And the pharmacy uses their feedback to help improve safety.
Principle 3. Premises
The pharmacy is clean, secure, and well maintained. It offers a professional image for delivering its services. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy works well with other local healthcare providers to promote its services and ensure they are readily accessible to people. Its team members engage effectively with people to support them in taking their medicines safely. The pharmacy obtains its medicines from reputable sources. It generally stores its medicines safely and securely. And it makes regular checks to ensure they remain safe to supply to people.
Principle 5. Equipment and facilities
The pharmacy has appropriate and well-maintained equipment and facilities for providing its services. Its team members use its equipment in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |