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Pharmacy inspections

Inspection reports and learning from inspections

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Life Pharmacy (9011276)

Inspection outcome: Standards met

Last inspection: 11/05/2021

Pharmacy context

This retail pharmacy first opened in December 2019. It is situated on Oxford Street close to Marble Arch. It trades extended hours over seven days a week. Currently, the main focus of the business is Fit to Fly covid-19 PCR testing. The pharmacy dispenses private prescriptions and it sells over-the-counter (OTC) medicines and other health and beauty products. It also has pharmacist prescribers who are able to offer consultations. The pharmacy does not provide any NHS services. This inspection took place during the covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s team members understand how to keep people’s private information safe and they understand their role in protecting vulnerable people. The pharmacy keeps the records it needs to by law. It generally manages the risks associated with its services. But it lacks a formal approach to risk management, and its policies and working procedures do not fully explain the scope of its services or how the pharmacy operates. This means risks might not always be effectively identified and team members might not fully understand their responsibilities or what is expected of them.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage the workload. The team members receive the basic training needed to undertake their roles. But they do not benefit from any further formal training and development to make sure they keep their skills and knowledge up to date.

Principle 3. Premises

Standards met

The pharmacy provides a suitable environment for the delivery of healthcare services.

Principle 4. Services, including medicines management

Standards met

The pharmacy generally manages its services safely. It gets its medicines from licensed wholesalers and its team members carry out some checks to help make sure that medicines are fit for supply. Although the pharmacy’s prescribing service accounts for a small part of the overall activities, it could improve the way it manages this, so it can consistently demonstrate people are receiving medicines that are appropriate for their needs.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services. Team members use the equipment in a way that protects people’s privacy.

Pharmacy details

Unit 10 Park House
489 Oxford Street
London
W1C2AU
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards