Life Pharmacy (9011276)

Inspection summary findings

Principle 1. Governance

The pharmacy’s team members understand how to keep people’s private information safe and they understand their role in protecting vulnerable people. The pharmacy keeps the records it needs to by law. It generally manages the risks associated with its services. But it lacks a formal approach to risk management, and its policies and working procedures do not fully explain the scope of its services or how the pharmacy operates. This means risks might not always be effectively identified and team members might not fully understand their responsibilities or what is expected of them.

Principle 2. Staff

The pharmacy has enough staff to manage the workload. The team members receive the basic training needed to undertake their roles. But they do not benefit from any further formal training and development to make sure they keep their skills and knowledge up to date.

Principle 3. Premises

The pharmacy provides a suitable environment for the delivery of healthcare services.

Principle 4. Services, including medicines management

The pharmacy generally manages its services safely. It gets its medicines from licensed wholesalers and its team members carry out some checks to help make sure that medicines are fit for supply. Although the pharmacy’s prescribing service accounts for a small part of the overall activities, it could improve the way it manages this, so it can consistently demonstrate people are receiving medicines that are appropriate for their needs.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services. Team members use the equipment in a way that protects people’s privacy.