Pharmacy context
This is a community pharmacy located in the town centre of Leyland in Lancashire. The pharmacy dispenses NHS prescriptions, private prescriptions and sells over-the-counter medicines. It also provides a range of services including seasonal flu vaccinations, and a private prescribing service using a pharmacist independent prescriber. The pharmacy supplies some medicines in multi-compartment compliance packs to people to help them take their medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help make sure the team works effectively. But the procedures do not cover all of the pharmacy's services, so team members may not always know what is expected of them. The pharmacy offers a private prescribing service. But the service is not supported by clear policies and procedures. And the pharmacy cannot provide assurance that it identifies or manages the risks associated with the prescribing service. The pharmacy keeps most of the records that are needed by law but some of the records are incomplete or inaccurate. So they do not always show whether the pharmacy has acted appropriately. Team members record things that go wrong and learn from them so that they can reduce the chances of similar mistakes happening again.
Principle 2. Staff
There are enough team members to manage the pharmacy's workload and they receive appropriate training for the jobs they do. And they complete training packs to help them keep their knowledge up to date.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. A consultation room is available to enable private conversations.
Principle 4. Services, including medicines management
The pharmacy offers a private prescribing service. But some prescriptions are issued without enough information being obtained to properly assess the patient's condition. This means people may not always receive a reliable diagnosis or effective treatment. And people are not always given appropriate advice. So they may not know what to do if their complaint does not resolve or gets worse. The pharmacy gets its medicines from recognised sources. But it does not always store them appropriately, so cannot provide assurance that they are always kept in good condition.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.