Inspection outcome: Standards met
Last inspection: 11/04/2019
Pharmacy context
This is a community pharmacy set in a row of shops in a town. The area is growing due to new homes being built on the outskirts. A mixture of people uses the pharmacy, particularly older people. But there are increasing numbers of young families moving into the area. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter medicines. It also supplies medicines in multi-compartment medicine devices. Other services that the pharmacy offers include the chronic medication service (CMS), minor ailments service (eMAS), and blood pressure measurement.
Inspection summary findings
Principle 1. Governance
Pharmacy team members follow processes for all services to ensure that they are safe. The pharmacy is looking at all processes and making some changes to make them safer. Pharmacy team members record mistakes to learn from them. They review these and make changes to avoid the same mistake happening again. The pharmacy keeps all the records that it needs to by law and keeps people’s information safe. Pharmacy team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified and experienced staff to safely provide services. The pharmacy compares staff numbers and qualifications to how busy the pharmacy is. The pharmacy makes changes. This ensures skilled and qualified staff provide pharmacy services. The pharmacy provides time for team members on training courses to complete these. Team members can share information and know how to raise concerns if they have any. They are able and encouraged to make suggestions to improve services. The pharmacy team members discuss incidents. They learn from them to avoid the same thing happening again.
Principle 3. Premises
The pharmacy is safe and clean, and suitable for its services. The pharmacy team members use a private room for some conversations with people. People cannot overhear private conversations. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy has measures in place to ensure its services are accessible to all people. The pharmacy team provides safe services. Team members give people information to help them use their medicines. The pharmacy gets medicines from reliable sources and stores them properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |