Pharmacy context
The pharmacy is in a suburb of Leeds. Its main activities are dispensing NHS prescriptions and delivering medicines to people who live across Leeds and its surrounding areas. The pharmacy supplies some medicines in multi-compartment compliance packs to help people take them properly. People do not visit the pharmacy premises and they access the pharmacy services through its website. People can contact the team by telephone and email.
Inspection summary findings
Principle 1. Governance
The pharmacy mainly identifies and manages the risks associated with its services. But it does not complete all the records it needs to by law. It has written procedures that the pharmacy team generally follows, and it protects people’s private information correctly. Team members respond appropriately when errors occur, they discuss what happened and they take action to prevent future mistakes. But they don’t always record their errors so they may miss opportunities to learn and reduce the risks of mistakes happening again.
Principle 2. Staff
The pharmacy has a small team with an appropriate range of skills and experience to support its services. Team members work well together and support each other in their day‐to‐day work. They complete limited ongoing training and development. So, they may miss the chance to further develop their skills and knowledge
Principle 3. Premises
The pharmacy premises are adequate for the services the pharmacy provides. And they are sufficiently secure.
Principle 4. Services, including medicines management
The pharmacy provides a small range of services that supports local people's health needs. And it manages its services satisfactorily to help people receive their medicines safely and receive appropriate care. Team members obtain medicines from reputable sources. And they adequately store and carry out checks to ensure medicines are in good condition and appropriate to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And it uses its equipment appropriately to protect people’s confidential information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.