Lalys Pharmacy (9011859)

Inspection summary findings

Principle 1. Governance

The pharmacy has up-to-date written instructions which tell its team members how to complete their tasks safely. The pharmacy keeps satisfactory records of any mistakes made during the dispensing process. It also makes sure the whole team learns from those mistakes. The team attends meetings with other local pharmacy teams within the company to share best practice and to learn from each other. It has appropriate insurance in place to help protect people if things do go wrong. Members of its team are clear about their roles and responsibilities. They work to professional standards, identifying and effectively managing the risks associated with their services. The pharmacy satisfactorily manages and protects people’s confidential information. Team members also understand how they can help to protect the welfare of vulnerable people.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Pharmacy team members are enthusiastic about their work, appropriately trained and work well together. They have a satisfactory understanding of their role and how they can help people with their medicines. They are suitably aware of the risks involved in selling some medicines and know when to involve the pharmacist.

Principle 3. Premises

The pharmacy’s premises provide a very professional, safe and secure environment for people to receive its services. They also provide the team with a very pleasant working environment. It has included some of the features used during the pandemic to help minimise the spread of airborne viruses. This may help to protect both its team members and people visiting the pharmacy.

Principle 4. Services, including medicines management

The pharmacy provides a range of services which it delivers in a safe and effective manner. And people with a range of needs can easily access them. It sources, stores and manages its medicines safely. It has a well-organised compliance pack service with detailed records keeping track of each one. The pharmacy makes sure that all the medicines it supplies are fit for purpose, responding appropriatelytely to drug alerts or product recalls.

Principle 5. Equipment and facilities

The pharmacy has the right equipment for the range of services it provides, and it makes sure that it is kept clean and suitably maintained. The pharmacy keeps people’s private information safe.