Inspection outcome: Standards met
Last inspection: 05/06/2024
Pharmacy context
This is a distance-selling pharmacy in a commercial area of northwest London. It dispenses prescriptions for people in care homes. The pharmacy is closed to the general public, so it does not see people face-to-face.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. It has systems in place for team members to continually learn from their mistakes, take action to prevent them happening again and share learnings with the whole team. Members of the team are encouraged to introduce ways of monitoring and improving safety. The pharmacy has suitable standard operating procedures in place which the team follow to manage the risks associated with providing services. It actively asks people who use the pharmacy for feedback. The pharmacy keeps the records required by law showing it supplies its medicines and services safely. Members of the pharmacy team protect people’s private information, and they are trained in how to safeguard the welfare of vulnerable people.
Principle 2. Staff
The pharmacy has enough team members who are qualified or training to have the appropriate skills and qualifications for their roles. Members of the team work effectively together in a supportive environment. The pharmacy reviews the workload to increase the efficiency of the team. The pharmacy team can provide feedback which is acted upon. And they know how to raise concerns relating to the pharmacy's services.
Principle 3. Premises
The pharmacy's premises are clean, bright, secure and suitable for the provision of healthcare services. The pharmacy prevents people accessing its premises when it is closed so its medicines stock is safe, and people's private information is protected.
Principle 4. Services, including medicines management
The pharmacy is an internet pharmacy so it does not see people who use its services face to face. It is good at providing its services safely and the pharmacy team can demonstrate how they manage their workstreams to ensure efficiency and effectiveness. The pharmacy team maintain thorough audit trails identifying each team member involved in providing the service. The pharmacy obtains its medicines from reputable sources and stores them securely at the right temperature so that they are fit for purpose and safe for people to use. People taking higher-risk medicines are provided with the information they need to use their medicines properly. The pharmacy takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately and keeps people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |