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Pharmacy inspections

Inspection reports and learning from inspections

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Kristal Pharmacy (1040867)

Inspection outcome: Standards met

Last inspection: 18/08/2020

Pharmacy context

A community pharmacy located on a local high street in South-East London. It includes a post office and large retail area. It dispenses large volume of NHS prescriptions and supplies some people with medicines in multi-compartment compliance packs to help them organise their medicines.  This inspection was undertaken during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately manages the risks associated with its services. It records mistakes that occur during the dispensing process so that it can help improve its processes. The pharmacy keeps the records it needs to by law. And it protects people’s personal information. Team members know how to protect vulnerable people.

Principle 2. Staff

Standards met

There are enough team members to manage the workload and they communicate effectively with each other. Team members are kept up-to-date with changes and given feedback. And they are provided with some ongoing training resources. But this is not very structured, which may make it harder for them to keep their knowledge and skills up to date. Not all team members complete the relevant accredited training modules for their role or complete their courses in a timely manner. This means that they may not have the background knowledge and skills required for the tasks they are completing​.

Principle 3. Premises

Standards met

The premises are clean, and the pharmacy provides a safe and secure environment for people to receive the pharmacy's services.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services in an organised manner. It has robust audit trails in place to help team members provide the services safely and effectively. People taking higher risk medicines are provided with appropriate advice and information about their medicines. The pharmacy makes sure its medicines are safe to use and it stores them properly.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely. Team members maintain equipment appropriately and they make sure that people’s confidential information is kept secure.

Pharmacy details

127/129 Evelina Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards