Inspection outcome: Standards met
Last inspection: 18/08/2020
Pharmacy context
A community pharmacy located on a local high street in South-East London. It includes a post office and large retail area. It dispenses large volume of NHS prescriptions and supplies some people with medicines in multi-compartment compliance packs to help them organise their medicines. This inspection was
undertaken during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with its services. It records mistakes that occur during the dispensing process so that it can help improve its processes. The pharmacy keeps the records it needs to by law. And it protects people’s personal information. Team members know how to
protect vulnerable people.
Principle 2. Staff
There
are enough team members to manage the workload and they communicate effectively
with each other. Team members are kept up-to-date with
changes and given feedback. And they are provided with some ongoing training resources. But this is not very structured, which may make it harder for them to keep their knowledge and skills up to date. Not all team members
complete the relevant accredited training modules for their role or complete
their courses in a timely manner. This means that they may not have the
background knowledge and skills required for the tasks they are completing.
Principle 3. Premises
The premises are clean, and the pharmacy provides a safe and secure environment for people to receive the pharmacy's services.
Principle 4. Services, including medicines management
The pharmacy provides its services in an organised manner. It has robust audit trails in place to help team members provide the services safely and effectively. People taking higher risk medicines are provided with appropriate advice and information about their medicines. The pharmacy makes sure its medicines are safe to use and it stores them properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. Team members maintain equipment appropriately and they make sure that people’s confidential information is kept secure.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |