Inspection outcome: Standards met
Last inspection: 04/10/2022
Pharmacy context
This is a community pharmacy that is situated in the village centre. Most of its activity is dispensing NHS prescriptions and selling medicines over the counter. The pharmacy supplies medicines in multi‐compartment compliance packs to people who live in their own homes. Other services that the pharmacy provides include delivering medicines to people's homes and the seasonal flu vaccination service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with the provision of its services. The pharmacy routinely records, reviews, and learns from its mistakes. Its team members have defined roles and accountabilities. And the pharmacy manages people’s electronic personal information safely but some information in paper format is not always as well protected.
Principle 2. Staff
The pharmacy’s team members adequately manage the day‐to‐day workload within the pharmacy. They are suitably trained for the roles they undertake. And they can raise concerns if needed.
Principle 3. Premises
The pharmacy keeps its premises safe, secure, and appropriately maintained. And it has made changes to help keep its team members and people using the pharmacy safe and keeps the pharmacy clean.
Principle 4. Services, including medicines management
The pharmacy's healthcare services are suitably managed and are accessible to people. The pharmacy team showed care and concern for people using its services. The pharmacy gets its medicines and medical devices from reputable sources. It stores them safely and it knows the right actions to take if medicines or devices are not safe to use to protect people’s health and wellbeing. But the pharmacy doesn’t always make a record of action it has taken in response to an alert. This makes it harder for the pharmacy to demonstrate how it has protected people.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |