Knights Queens Road Pharmacy (1075833)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures for preparing medicines to help make sure the team works safely. Its team members generally deal with mistakes responsibly. They take action to help stop the same sorts of mistakes from happening again. But they don’t always keep records of mistakes. So it is possible that some chances to learn from these might be missed. The pharmacy’s team members keep the records they need to by law. The pharmacy asks people to give their views about the services it provides. And it keeps people’s private information safe. The pharmacy’s team members understand how to recognise and report concerns about vulnerable people to help keep them safe.

Principle 2. Staff

The pharmacy has enough staff to manage the workload safely. The pharmacy’s team members understand their roles and responsibilities. They are encouraged to speak up about the way the pharmacy works to improve services.

Principle 3. Premises

The pharmacy is clean, tidy and secure. It has enough space to allow safe working and its layout protects people’s privacy.

Principle 4. Services, including medicines management

The pharmacy promotes the services it provides so that people know about them and can access them easily. If the pharmacy can’t provide a service it directs people to somewhere that can help. The pharmacy’s working practices are safe. But it does not always keep prescription forms for the dispensed medicines waiting to be collected. So there is a risk the pharmacy’s team members will not have all the information they might need when medicines are handed out. The pharmacy generally manages medicines appropriately. The pharmacy’s team members check expiry dates of the medicines the pharmacy stocks but they do not record this very well. So it is not clear how often checks are made. This may increase the chance of giving out-of-date medicines to people by mistake.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide services. It generally makes sure these are safe and suitable for use. The pharmacy’s team members use equipment and facilities in a way that protects people’s privacy.