Kirkmuirhill Pharmacy Ltd. (1042561)

Inspection summary findings

Principle 1. Governance

The pharmacy acts to help keep members of the public and team members safe during the Covid‐19 pandemic. It has policies and procedures in place for most of the services it provides. But it does not have a policy or procedure to safeguard children and vulnerable adults. Thus team members may not be clear in their roles and responsibilities and when they need to raise concerns. Team members discuss dispensing mistakes and make improvements to avoid the same errors happening again. But they do not keep records of their discussions or the improvements that they make to show the outcomes of their risk management processes. The pharmacy keeps most of the records it needs to by law. But it does not keep a record of supplies against private prescriptions as it is legally required to. Team members know to keep confidential information safe. And they securely dispose of personal information when it is no longer required.​

Principle 2. Staff

Pharmacy team members have the necessary qualifications and skills for their roles and the services they provide. They complete training as and when required. And, they learn from the pharmacist to keep their knowledge and skills up to date. Pharmacy team members speak-up and make suggestions to help improve pharmacy services.

Principle 3. Premises

The pharmacy is clean, tidy, secure and is well maintained. It has a sound‐proofed room where people can have private conversations with the pharmacy’s team members. It has made suitable changes to its premises to help reduce the risk of spreading coronavirus​.

Principle 4. Services, including medicines management

Principle 5. Equipment and facilities