Inspection outcome: Standards met
Last inspection: 24/08/2020
Pharmacy context
This pharmacy is located on a busy main road in East London. It is surrounded by residential premises and there is a large mosque and a doctor’s surgery nearby. The pharmacy mainly serves older people and receives most of its prescriptions electronically. It provides a range of services including Medicines Use Reviews, the New Medicine Service and the influenza vaccine (seasonal). It provides medication in multi-compartment compliance packs to people who live in their own homes and need help managing their medicines. This inspection was undertaken during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately identifies and manages the risks associated with providing its services. It generally keeps the records it needs to by law, to show that medicines are supplied safely and legally. People who use the pharmacy can provide feedback and raise concerns and the pharmacy team have received some basic training to help protect the welfare of vulnerable people. The pharmacy does not always records mistakes that occur during the dispensing process. This may mean that staff are less able to spot patterns in mistakes and take action to prevent similar mistakes in the future.
Principle 2. Staff
The pharmacy has enough team members to provide its services, and they work effectively together. They have the appropriate skills, qualifications and training to deliver services safely and effectively. Team members are given some ongoing training but this is not very structured. This could make it harder for them to keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy's premises are clean, secure and provide an appropriate environment to deliver its services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Pharmacy services are generally delivered in a safe and effective manner. And people with a range of needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable suppliers and manages them appropriately to make sure that they are safe to use. And it takes the right action in response to safety alerts. But people taking some higher-risk medicines might not always get all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provided services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |