Kingspark Pharmacy (1042307)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably identifies and manages the risks with its services. The pharmacy team members follow written procedures to help them safely carry out tasks. They generally keep the records they need to by law and they keep people’s private information safe. The team is well equipped to manage any safeguarding concerns. Team members discuss and record details of mistakes they make while dispensing. But they do not regularly review them to help team members identify common trends or patterns. So, they may miss the opportunity to learn from them and improve patient safety.

Principle 2. Staff

The pharmacy's team members have the necessary qualifications and skills to provide the pharmacy's services. They manage the workload well and support each other as they work. They feel comfortable raising concerns, giving feedback and suggesting improvements to provide a more effective service.

Principle 3. Premises

The pharmacy keeps its premises clean, secure, and well maintained. It has a suitable, sound‐proofed room where people can have private conversations with the pharmacy's team members.

Principle 4. Services, including medicines management

The pharmacy makes its services accessible to people. And manages its services well to help people look after their health. The pharmacy correctly sources its medicines, and it completes regular checks of its medicines to make sure they are in date. But the team doesn’t keep daily records of the temperature ranges of the fridges the pharmacy uses to store some medicines. This means the pharmacy may not be aware if the fridges are operating outside of the accepted temperature range.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services. And it uses its equipment appropriately to protect people's confidentiality.