Inspection outcome: Standards met
Last inspection: 19/05/2021
Pharmacy context
This pharmacy is situated on a busy high street. The pharmacy dispenses medicines mainly to people residing locally. It supplies medication in multi-compartment compliance packs to people who need help managing their medication. The pharmacy also offers a delivery service and a Covid-19 ‘fit-to-fly’ testing service. This inspection was undertaken during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages risks appropriately to make sure people are kept safe. It keeps the records it needs to by law. So, it can show that supplies are made safely and legally. Team members get training so that they know how to protect vulnerable people. But the pharmacy does not always record mistakes that occur during the dispensing process. This may mean that team members are not able to spot patterns in mistakes and they may be missing opportunities to make the pharmacy's services safer. The pharmacy generally manages and protects people's confidential information appropriately. But it could do more to make sure that people's personal information is protected properly at all times.
Principle 2. Staff
Team members work well together and complete some ongoing training to help keep their knowledge up to date. They feel comfortable about raising any concerns, and they manage the pharmacy’s workload well. Staff generally do the right training for their roles. But they do not always start and complete the right training courses in a timely manner.
Principle 3. Premises
The premises are suitable for the services offered and they are kept secure. People can have a
conversation with a team member in a private area.
Principle 4. Services, including medicines management
People can access the pharmacy’s services. The pharmacy has some systems in place for making sure that its services are organised. People taking higher-risk medicines are generally provided with the information they need to take their medicines safely. The pharmacy orders its medicines from reputable sources and largely manages them properly. But it does not always label medicines removed from their original packaging appropriately. This could mean that appropriate action cannot always be taken in response to batch recalls or other safety alerts.
Principle 5. Equipment and facilities
The pharmacy generally has the equipment and facilities it needs to provide the services safely. But it could do more to ensure that its equipment is appropriately maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |