Inspection outcome: Standards met
Last inspection: 22/05/2019
Pharmacy context
The pharmacy is situated in a parade of shops in a housing estate on the edge of the town. The nearest surgery is 100m away across a road. The pharmacy has three regular pharmacists who work on fixed days and so offer different services on different days. The pharmacy provides NHS and private prescription dispensing mainly to local residents. It supplies medicines in multi-compartment compliance trays to around 40 patients. It has a home delivery service. And it offers a travel clinic, through MASTA, emergency hormonal contraception, blood pressure monitoring and diabetes screening, as well as supplying treatment to drugs service users.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards and identify and manage risks well. They take actions to prevent risks occurring. The pharmacy logs any mistakes it makes during the dispensing process. It learns from these to avoid problems being repeated. The pharmacy keeps its records up to date and these show that it is providing safe services. It manages and protects information well and it tells people how their private information will be used. The team members also understand how they can help to protect the welfare of vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified staff to provide safe services. Its staffing rotas enable it to have good handover arrangements and effective staff communication. There is a very positive atmosphere in the pharmacy, centred on the care of patients.
Principle 3. Premises
The premises are clean and provide a safe, secure and professional environment for patients to receive healthcare.
Principle 4. Services, including medicines management
The pharmacy’s working practices are safe and effective and it gets its medicines from reputable sources. Pharmacy team members are helpful and give advice to people about where they can get other support. People on high risk medicines are monitored appropriately. The pharmacy makes sure that the services it provides take into account people’s needs and how these may change.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for its services.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |