Inspection outcome: Standards met
Last inspection: 17/07/2019
Pharmacy context
The pharmacy is located close to the city centre of Plymouth. It sells medicines over the counter and dispenses NHS and private prescriptions. It supplies medicines in multi-compartment devices for people to use to remember to take their medicines. It also offers advice on the management of minor illnesses and long-term conditions. The pharmacy also offers emergency contraception, medicines for minor ailments and a substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages its risks appropriately. Team members record their errors and review them, generating actions to improve safety. The pharmacy has written procedures in place for the work it does. The pharmacy asks people for their views and acts suitably on the feedback. The pharmacy has adequate insurance to cover its services. The pharmacy generally keeps the records required by law. The pharmacy keeps people’s private information safe and explains how it will be used. Pharmacy team members know how to protect the safety of vulnerable people and act quickly to do so when needed.
Principle 2. Staff
The pharmacy has enough staff who are well-trained for their roles and keep their knowledge up to date. Team members receive feedback on their performance. They are happy to make suggestions for change to improve how things work in the pharmacy.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare. It has a consultation room for private conversations. But it could do more to protect people’s private information in the consultation room.
Principle 4. Services, including medicines management
The pharmacy is accessible and advertises its services well. The pharmacy supplies medicines safely and gives additional advice to people receiving high-risk medicines. It makes records of this advice to show that it has been given. The pharmacy obtains its medicines from reputable suppliers. They store medicines securely and regularly check that they are still suitable for supply. The pharmacy deals with medicines that people return to it appropriately.
Principle 5. Equipment and facilities
The pharmacy uses a range of appropriate equipment and facilities to provide its services. It keeps these clean and well maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |