Kilgetty Pharmacy (1043264)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures to help make sure the team works safely. Its team members take action to help reduce the chance of similar mistakes from happening again. But they do not always record or review all their mistakes, so they may miss some opportunities to learn and improve. The pharmacy generally keeps the records it needs to by law. But some details are missing, so it may not always be able to show exactly what has happened if any problems arise. Pharmacy team members know how to keep people’s private information safe. And they can recognise and report concerns about vulnerable people to help keep them safe.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Pharmacy team members are appropriately trained for the jobs they do or are enrolled on a suitable training course for their role. And they feel comfortable speaking up about any concerns they have.

Principle 3. Premises

The pharmacy is clean, tidy and secure. It has enough space to allow for safe working. There is a room where people can have conversations with team members in private. But it is not advertised and cannot be seen from the retail area, so people may not know that it is available.

Principle 4. Services, including medicines management

The pharmacy’s services are generally easy for people to access. Its working practices are safe and effective. It generally stores medicines appropriately and carries out checks to make sure they are in good condition and suitable to supply.

Principle 5. Equipment and facilities

The pharmacy team has the equipment and facilities it needs to provide the services they offer. And it makes sure that these are safe and suitable for use. The pharmacy’s team members use equipment and facilities in a way that protects people’s privacy.