Inspection outcome: Standards met
Last inspection: 06/12/2019
Pharmacy context
The pharmacy is in a parade
of shops in a distinct area of the town, known for specialist shops. It
provides NHS and private prescription dispensing mainly to local residents. The team also
dispenses medicines in multi-compartment compliance packs for some
people. The pharmacy provides flu vaccinations and access to a doctor using a
remote, paid for service. They have a large selection of disability equipment
to support those who need extra help.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team work to professional standards and identify and manage risks effectively. They are clear about their roles and responsibilities. The pharmacy keeps its records up to date and these are largely accurate. It manages and protects information well and it tells people how their private information will be used. The team members also understand how they can help to protect the welfare of vulnerable people. They log any mistakes they make during the pharmacy processes. And they make improvements after these to avoid problems being repeated. But the pharmacy could do more to identify and learn from any trends in these incidents.
Principle 2. Staff
The pharmacy has enough qualified staff to provide safe services. The team has a good rapport and work in a flexible manner to improve care. Some informal ongoing training is provided. But staff don’t have structured training plans so they may be missing opportunities to continue to develop their skills and knowledge.
Principle 3. Premises
The premises are clean and provide a safe, secure and professional environment for people to receive healthcare. There is plenty of space to try the disability equipment before purchase.
Principle 4. Services, including medicines management
The pharmacy’s working practices are safe and effective, and it gets its medicines from reputable sources. Pharmacy team members are helpful and give advice to people about where they can get other support. Checks are not always made when supplying higher-risk medicines so some people may not receive all the advice they need about the medicines they receive.
Principle 5. Equipment and facilities
The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |