Kew Pharmacy (1093313)

Inspection summary findings

Principle 1. Governance

The pharmacy generally has safe and effective working practices. It regularly asks people who use the pharmacy for their views. It generally keeps the records required by law to ensure that medicines are supplied safely and legally. And, it keeps people’s private information safe. It generally manages its risks appropriately by recording and learning from some of its mistakes. But it doesn't record all the mistakes that happen during the dispensing process. This could mean that team members are missing out on opportunities to learn and make services safer.​

Principle 2. Staff

The pharmacy largely has enough team members to manage its workload safely but they sometimes struggle to complete some routine housekeeping tasks. They are appropriately trained or registered on the required accredited training within three months of starting their role. They undertake some ongoing training but​ this is not done regularly. This could mean that they are missing out on opportunities to keep their knowledge and skills up to date.

Principle 3. Premises

The pharmacy team generally keeps the pharmacy secure, clean and tidy. But it could do more to make sure that the room temperature is kept at a suitable level.

Principle 4. Services, including medicines management

The pharmacy generally provides its services safely. It gets its medicines from reputable suppliers and it larely stores them properly. It takes the right action if any medicines or devices need to be returned to the suppliers. This means that people get medicines and devices that are safe to use. The team members are reviewing their practice for assembling multi-compartment compliance packs which help people to take their medication.

Principle 5. Equipment and facilities

The pharmacy has the right equipment for its services and generally makes sure that it is looked after properly. It uses its equipment to keep people’s private information safe.