Inspection outcome: Standards met
Last inspection: 13/11/2023
Pharmacy context
This pharmacy is located within a parade of shops in a residential area of West London. The pharmacy mainly serves the local community as well as health travellers from the Middle East. It provides blood pressure checks and new medicine service. It also provides medication in multi-compartment compliance packs to people who live in their own homes and need help managing their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with its services. It keeps the records it needs to by law, so it can show that supplies are made safely and legally. People who use the pharmacy can provide feedback and raise concerns and the pharmacy team have some basic understanding on protecting the welfare of vulnerable people. But there is scope for team members to refresh their knowledge on safeguarding to help ensure that incidents are dealt with appropriately.
Principle 2. Staff
There are enough staff to manage the pharmacy's workload and they are appropriately trained for the jobs they do. Team members have access to training materials to help keep their skills and knowledge up to date.
Principle 3. Premises
The premises are suitable for the services offered and they are kept secure. There is a room where people can have private conversations with a team member. But the pharmacy could do more to ensure that it keeps all areas tidy and free from potential tripping hazards.
Principle 4. Services, including medicines management
People can access the pharmacy’s services. The pharmacy has some systems in place for making sure that its services are organised, and overall, it provides its services safely. It orders its medicines from reputable sources and largely manages them properly. But sometimes it does not consistently document its fridge temperatures, which could make it harder for the pharmacy to show that the temperatures have been kept within the appropriate range.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |