Karepack Ltd (9010568)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are safe and effective. It has systems in place for team members to continually learn from their mistakes and take action to prevent them happening again. The pharmacy actively monitors and risk assesses it services to improve their safety. It has suitable standard operating procedures in place which the team follow to manage the risks associated with providing services. It encourages people who use the pharmacy to give their feedback. The pharmacy keeps the records required by law showing it supplies its medicines and services safely. Members of the pharmacy team protect people’s private information, and they are trained in how to safeguard the welfare of vulnerable people.

Principle 2. Staff

The pharmacy has enough team members who are qualified or training and have the appropriate skills and qualifications for their roles. Members of the team work effectively together and manage the workload in a supportive environment. The pharmacy team can provide feedback which is actioned. And they know how to raise concerns relating to the pharmacy's services.

Principle 3. Premises

The pharmacy's premises are clean, bright, secure and suitable for the provision of healthcare services. The pharmacy prevents people accessing its premises when it is closed so its medicines stock is safe, and people's private information is protected.

Principle 4. Services, including medicines management

The pharmacy is an internet pharmacy so it does not see people who use its services face to face. The pharmacy team members are good at managing their workstreams and providing pharmacy services safely and effectively. The pharmacy team maintains thorough audit trails identifying each team member involved in providing each part of the service. The pharmacy obtains its medicines from reputable sources and stores them securely at the right temperature so that they are fit for purpose and safe for people to use. People taking higher-risk medicines are provided with the information they need to use their medicines properly. The pharmacy takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately and keeps people's private information safe.