Inspection outcome: Standards met
Last inspection: 30/09/2019
Pharmacy context
An independently run community pharmacy. The pharmacy is in a small shopping precinct in the centre of Ham, next to other locally run shops and businesses. As well as the NHS Essential Services, the pharmacy provides a delivery service for the vulnerable and housebound and supplies medicines in multi-compartment compliance aids for a small number of people. It also provides health checks, including blood pressure monitoring, blood glucose and cholesterol testing and BMI measurements. It also provides substance misuse support services including supervised consumption and has recently launched a flu vaccination service for the forthcoming flu season. Other services include; Medicines Use Reviews (MURs), a New Medicines Service (NMS), a smoking cessation service and sexual health services.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. Its team members understand their roles and responsibilities. They listen to people’s concerns and keep people’s information safe. Team members discuss any mistakes they make, and they share information on what could go wrong to help reduce the chance of making mistakes in future.
Principle 2. Staff
The pharmacy team manages the workload safely and effectively. Team members work well together and are supportive of one another. They are comfortable about providing feedback to one another and are involved in improving the pharmacy’s services.
Principle 3. Premises
The pharmacy’s premises are bright, modern, clean, tidy and organised. They present a highly professional appearance. And provide a safe, secure and professional environment for people to receive healthcare services.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively and makes them available to everyone. Members of the pharmacy team give people the advice and support they need to help them use their medicines safely and properly. In general, the pharmacy manages its medicines safely and effectively. The pharmacy’s team members check stocks of medicines regularly to make sure they are in date and fit for purpose. They store medicines appropriately and dispose of waste medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. And, it uses its facilities and equipment to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |