Kamsons Pharmacy (9011690)

Inspection summary findings

Principle 1. Governance

The pharmacy provides its services in line with clear, up-to-date processes and procedures which are being followed by its team members. They are clear about their roles and responsibilities. And they work to professional standards, identifying and managing risks effectively. The pharmacy regularly reviews its processes and makes suitable changes as its service expands. It has also made sensible adjustments relating to the pandemic, balancing the need to minimise the spread of the coronavirus with the need to return back to normal life. The pharmacy keeps good records of the mistakes that happen during the assembly process. The pharmacist regularly reviews them with members of the team so that they can all learn from them and avoid problems being repeated. The pharmacy manages and protects confidential information well and has suitable insurance in place to help protect people if things do go wrong.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely, and they work well together. It regularly reviews the size and skills of its team, making sure it always has a good mix of trained people available at all times. The pharmacy trains its team members well so they have a clear understanding of what they can and cannot do.

Principle 3. Premises

The pharmacy’s premises are new and provide a suitable environment for the service it provides. It has designed the premises so that its team members have more than enough space to work effectively and safely. The premises are secure so that other people can’t enter them without permission.

Principle 4. Services, including medicines management

The pharmacy provides its service in a safe and effective manner. It sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It has good processes in place to make sure it delivers the assembled compliance packs on time to the other pharmacies that are expecting them. It responds well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take.

Principle 5. Equipment and facilities

The pharmacy has suitable facilities for the service it provides. It makes sure that its equipment is regularly cleaned and maintained by suitably trained and qualified people. It regularly reviews the performance of its equipment so that adjustments or improvements can be made quickly. It also ensures that people’s private information is kept safe and secure.