Kamsons Pharmacy (9011568)

Inspection summary findings

Principle 1. Governance

The pharmacy provides its services in a safe and effective manner. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They work to professional standards and identify and manage risks appropriately. The pharmacy has made some sensible adjustments to its processes to help make it safer for its team members and for people using its services during the pandemic. Team members understand their role in protecting vulnerable people, and they keep people’s private information safe. The pharmacy generally keeps its records in a satisfactory manner, and it has appropriate insurance to protect people if things go wrong.

Principle 2. Staff

The pharmacy has plenty of staff to manage its workload safely, and they work well together as a team. Pharmacy team members are well trained, well supported and have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate

Principle 3. Premises

The pharmacy’s premises provide a secure, well-maintained and very professional environment for people to receive its services. The pharmacy has also included features in its design to help make it safer for its team and for people using its services during the pandemic. It is very well laid out with a spacious consultation room, which it uses regularly for some of its services and for sensitive conversations

Principle 4. Services, including medicines management

The pharmacy delivers its services in a safe and effective manner. And it has made it easy for people with a range of different needs to access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all of the medicines it supplies are fit for purpose. The team responds well to drug alerts or product recalls so that people only get medicines or devices which are safe. Team members identify people supplied with high‐risk medicines and offer them extra information they may need to take their medicines safely. But they don’t always keep adequate records of the checks they make, which may make it harder for them to show what they have done if a query should arise in future.

Principle 5. Equipment and facilities

The pharmacy has the right equipment for the range of services it provides. It also has easy access to appropriate sources of information that it may need. It uses its facilities and equipment appropriately to keep people’s private information safe.