Kamsons Pharmacy (1111412)

Inspection summary findings

Principle 1. Governance

The pharmacy provides its services in line with clear, up-to-date written procedures which are being followed by its team members. Its team members work to professional standards, identifying and managing risks effectively. They are clear about their responsibilities and know when to seek help. The pharmacy keeps satisfactory records of the mistakes that occur. The pharmacist regularly reviews them with members of the team so that they can all learn from them and help prevent them from happening again. The pharmacy manages and protects confidential information well and has suitable insurance in place to help protect people if things do go wrong.

Principle 2. Staff

The pharmacy has plenty of staff to manage its workload safely, and they work well together as a team. The pharmacy provides its team members with suitable training to help keep their knowledge up to date. More experienced team members give the necessary support to those still in training. Team members are aware of medicines that may be liable to misuse and know how to respond appropriately to requests for them. The pharmacy ensures its team members can easily make suggestions to improve safety and workflows where appropriate.

Principle 3. Premises

The pharmacy’s premises provide a secure, well-maintained, clean and very professional environment for people to receive its services. It has an innovative approach to ensuring its team members keep the premises clean. The pharmacy is well laid out with sufficient space for people to wait for their prescriptions. It has a suitably fitted out consultation room, which it uses regularly for some of its services and for sensitive conversations

Principle 4. Services, including medicines management

The pharmacy provides its service in a safe and effective manner, and people with a range of needs can easily access them. It sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It manages its services well, keeping suitable records so that it can show who has done what and when. It identifies people supplied with high-risk medicines so that they can be given extra information they may need to take their medicines safely. The pharmacy responds appropriately to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take.

Principle 5. Equipment and facilities

The pharmacy has the right equipment for the range of services it provides. It also has easy access to appropriate sources of information that it may need. It uses its facilities and equipment appropriately to keep people’s private information safe.