Kamsons Pharmacy (1103570)

Inspection summary findings

Principle 1. Governance

The pharmacy provides its services in line with clear, up-to-date written procedures which are being followed by its team members. It also highlights parts of those procedures to help its team members apply them appropriately. Its team members work to professional standards, identifying and managing risks effectively. They are clear about their responsibilities and know when to seek help. The pharmacy keeps satisfactory records of the mistakes that occur. The pharmacist regularly reviews them with members of the team so that they can all learn from them and help prevent them from happening again. The pharmacy manages and protects confidential information well and has suitable insurance in place to help protect people if things do go wrong.

Principle 2. Staff

The pharmacy has plenty of staff to manage its workload safely, and they work well together as a team. The pharmacy provides its team members with regular training to help keep their knowledge up to date. The pharmacy also provides its registered pharmacy professionals with the help and support they need to keep their registration current. More experienced team members give plenty of support to their newer colleagues. The pharmacy regularly reviews how its team members are working so that it can help them with their career development. It ensures they can make suggestions to improve safety and workflows where appropriate.

Principle 3. Premises

The pharmacy’s premises provide a secure, well-maintained, clean and very professional environment for people to receive its services. The pharmacy is well laid out with sufficient space for people to wait for their prescriptions. It has a suitably fitted out consultation room, which it uses regularly for some of its services and for sensitive conversations

Principle 4. Services, including medicines management

The pharmacy provides its service in a safe and effective manner, and people with a range of needs can easily access them. It sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It identifies people supplied with high-risk medicines so that they can be given extra information they may need to take their medicines safely. The pharmacy responds appropriately to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take. And it manages its other services well, keeping satisfactory records so that it can show who has done what and when.

Principle 5. Equipment and facilities

The pharmacy mostly has the right equipment for the range of services it provides. It also has easy access to appropriate sources of information that it may need. It uses its facilities and equipment appropriately to keep people’s private information safe.