Inspection outcome: Standards met
Last inspection: 17/07/2019
Pharmacy context
This is a busy community pharmacy located within a large medical centre on the outskirts of the village of Pulborough. The pharmacy provides pharmacy services to local residents as well as those living in the surrounding rural area. The pharmacy dispenses NHS prescriptions and provides healthcare advice to people. It also supplies medicines in multi-compartment compliance aids, for those patients who live at home and may have difficulty managing or remembering to take their medicines. The pharmacy is part of the Kamsons group.
Inspection summary findings
Principle 1. Governance
The pharmacy provides services safely and effectively in line with clear processes and procedures which are being followed by staff. Team members record, review and learn from mistakes that occur during the dispensing process to prevent similar mistakes in future. The pharmacy team asks people for their views and deals with any complaints appropriately. And it uses the feedback to improve the service it provides. The pharmacy team generally keeps the records it needs to. And the pharmacy protects patient information and works closely with the adjoining surgery to ensure that vulnerable people are properly protected.
Principle 2. Staff
The pharmacy has good levels of qualified staff for the services it provides and provisions are in place to ensure staffing levels are maintained. Pharmacy staff have the appropriate skills and qualifications for their roles and are actively encouraged to undertake ongoing learning. The team works effectively together with openness and honesty, to help support the safe and effective delivery of pharmacy services. Team members can make suggestions and get involved in making improvements to the systems used and services provided.
Principle 3. Premises
The pharmacy premises are spacious and provide a very good professional environment for the delivery of pharmacy services to people. It has suitable facilities to protect the privacy, dignity and confidentiality of people. And the team uses them to ensure confidentiality is protected.
Principle 4. Services, including medicines management
The pharmacy delivers its services well and in a safe and effective manner. People receive appropriate advice and support to help them use their medicines properly. The pharmacy works closely with the adjacent surgery and advertises its services which people can easily access. The pharmacy sources, stores and manages medicines well, and so makes sure that all the medicines it supplies are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the necessary and appropriate equipment and facilities for the services provided. And it uses these to protect people’s confidential information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |