Inspection outcome: Standards met
Last inspection: 19/09/2023
Pharmacy context
This is an independently owned community pharmacy situated in a residential area of Coventry. Its main activity is dispensing NHS prescriptions which it receives from a nearby surgery. The pharmacy sells a range of over-the-counter medicines, offers a smoking cessation service, and seasonal flu vaccinations. It also provides substance misuse treatment to a handful of people. And it supplies medicines in multi-compartment compliance packs to some people who need additional support in managing their medication at home.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages its services adequately. It keeps the records it needs to by law, to show that medicines are supplied to people safely and legally. Team members protect people’s confidential information appropriately. And they understand how they can help protect vulnerable people. The pharmacy has not reviewed its written procedures recently. So, its team members may not always be following current best practice. And it could do more to record and review its dispensing mistakes so that opportunities to learn and improve its services are utilised.
Principle 2. Staff
The pharmacy has enough staff to manage its current workload adequately. Its team members work well together, and they understand their roles and responsibilities.
Principle 3. Premises
The pharmacy’s premises are secure, and they are adequate for the services it provides. The pharmacy could do more to improve its overall organisation and tidiness.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services adequately. People with different needs can access its services. It obtains its medicines from reputable sources. And it has a process to manage safety alerts and recalls. But its records about these could be improved to show the actions its team members take in practice to provide assurances that people are supplied with medicines that are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services adequately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |