Inspection outcome: Standards met
Last inspection: 19/08/2024
Pharmacy context
This is a community pharmacy located within a parade of shops. The pharmacy serves the diverse local population. The area is fast becoming gentrified, with a younger, more affluent generation moving in. The pharmacy mainly dispenses NHS prescriptions which are received electronically. It has recently started providing the new Pharmacy First service. It also provides medication in multi-compartment compliance packs to people who live in their own homes and need help managing their medicines. This was the first inspection of the pharmacy since it had opened.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with its services. It largely keeps the records it needs to by law so that it can show that medicines are supplied safely and legally. And the pharmacy team knows how to help protect the welfare of vulnerable people. Team members respond appropriately when mistakes happen during the dispensing process. But the pharmacy does not always record its mistakes. So, team members may be missing out on opportunities to learn from them.
Principle 2. Staff
The pharmacy team works well together and feels well-supported at work. There are enough team members to manage the workload. And they are provided with some training for their roles.
Principle 3. Premises
The pharmacy is well maintained and provides a safe and appropriate environment for people to access its services. It has consultation rooms for people to have private conversations. And the pharmacy is kept secure from unauthorised access.
Principle 4. Services, including medicines management
The pharmacy provides its services safely. It routinely highlights prescriptions for higher-risk medicines, to help ensure that people taking these medicines are provided with additional counselling and advice. It takes steps to help ensure that people with a range of needs can access the pharmacy's services. And it orders its medicines from reputable sources and stores them appropriately.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities to provide its services safely and to protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |