Inspection outcome: Standards met
Last inspection: 16/01/2020
Pharmacy context
This is a community pharmacy in a residential street, close to a few other shops on the outskirts of town. It mainly dispenses NHS prescriptions and sells over-the-counter medicines. The pharmacy provides a substance misuse service, including supervised consumption and needle exchange. It supplies some medicines in multi‐compartment compliance packs for people living at home. It has a home delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. And it has up-to-date written procedures to help the team work safely and effectively. The pharmacy team members are good at recording and discussing learning from mistakes that happen during dispensing. And they take appropriate action to minimise the risks of similar mistakes. Team members keep people’s private information safe. And they mostly keep the records they must by law. They know how to help protect the welfare of children and vulnerable adults.
Principle 2. Staff
The pharmacy has a team with the qualifications and skills to provide its services. It supports team members to complete ongoing training relevant to their roles and to the services provided. The team members work well together to complete the workload. And they support newer members of the team to learn and to complete their tasks. The pharmacy team members feel comfortable to feedback their ideas and raise concerns if necessary.
Principle 3. Premises
The pharmacy's premises are secure and maintained to the required standards. The pharmacy has completed improvement works to improve the space available to deliver its services. And it portrays a professional image.
Principle 4. Services, including medicines management
The pharmacy advertises its services and makes them easily accessible to people. It has suitable procedures to help the team manage and deliver its services safely and effectively. It delivers medicines to people at home. And team members use technology to track deliveries. And they obtain signatures from people for the receipt of their medicines. So, they can easily respond to any queries. The pharmacy identifies people on higher-risk medicines and takes extra care to monitor their treatment. The pharmacy sources its medicines from licenced suppliers. And it stores and manages its medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. And pharmacy team members manage and use the equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |