Inspection outcome: Standards met
Last inspection: 31/08/2022
Pharmacy context
The pharmacy is in a street near Euston Station in northwest London. It dispenses NHS and private prescriptions, sells over‐the‐counter medicines and provides health advice. The pharmacy dispenses medicines in multi‐compartment compliance aids for people who have difficulty managing their medicines. Services include prescription delivery, and supervised consumption.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. The pharmacy has satisfactory standard operating procedures (SOPs) which help members of the team to complete their tasks safely. The pharmacy team members mostly keep the records they need to up to date, so they can show the pharmacy is supplying its services safely. The pharmacy checks that the actual stock levels of some medicines match the records of what is in stock. The pharmacy protects people’s private information, and members of the team are trained in how to safeguard vulnerable people.
Principle 2. Staff
The pharmacy team members work well together to manage the workload. They are comfortable about discussing suggestions to improve services to the people who visit the pharmacy.
Principle 3. Premises
Overall, the pharmacy's premises are secure and suitable for the provision of its services. The pharmacy has a spacious consultation room where people can talk privately to the pharmacist but it doesn't keep it very tidy. The pharmacy prevents people accessing its premises when it is closed so that it keeps its medicines safe.
Principle 4. Services, including medicines management
The pharmacy’s working practices are generally safe and effective, and it gets its medicines from reputable sources. It stores its medicines securely at the correct temperature so that medicines it supplies are fit for purpose. The pharmacy provides people with the printed information they need regarding the medicines in their compliance aids. The pharmacy does not keep adequate records of the prescription deliveries which may make it difficult to show the right medicines were delivered to the right person. The pharmacist knows what to do if any medicines need to be returned to the suppliers. Members of the public with different needs can easily access the pharmacy's services. The pharmacist gives advice to people about where they can get other support.
Principle 5. Equipment and facilities
The pharmacy mostly has appropriate equipment and facilities it needs for the services it offers. The pharmacy uses its equipment so that it keeps people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |