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Pharmacy inspections

Inspection reports and learning from inspections

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John Hughes (1034426)

Inspection outcome: Standards met

Last inspection: 12/08/2019

Pharmacy context

The pharmacy is located on a busy main road, amongst a wide selection of other retail shops. It is situated in a residential area of Liverpool. The pharmacy premises are easily accessible for people, with adequate space in the consultation room and retail area. The pharmacy sells a range of over-the-counter medicines and dispenses private and NHS prescriptions. A number of people residing in their own homes or care homes receive their medicines in multi-compartment compliance aids.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally identifies and manages risks associated with its services. And it generally keeps all of the records it needs to by law. But occasional details are missing, which could cause ambiguity in the event of a query. ​Members of the pharmacy team are clear about their roles and responsibilities. But team members do not always record and review their mistakes, so they may miss learning opportunities.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. The team members are comfortable about providing feedback to the pharmacist. The pharmacy enables its team members to act on their own initiative and use their professional judgement, to the benefit of people who use the pharmacy’s services. But the lack of formal ongoing training could mean their skills and knowledge may not always be up to date. ​

Principle 3. Premises

Standards met

The pharmacy is clean and tidy. It is a suitable place to provide healthcare. It has consultation room for services and if people want to have a conversation in private. ​But there is a clear glass window in the door which may increase the possibility of a breach to people’s confidentiality occurring.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are easy to access, and they are generally well managed. But members of the pharmacy team do not always know when high-risk medicines are being handed out. So, they may not always make extra checks or give people advice about how to take them. ​The pharmacy generally stores its medicines appropriately. But it does not keep an up-to-date record of date checking, so it is not be able to show that it regularly checks all its stock.

Principle 5. Equipment and facilities

Standards met

The pharmacy generally has the equipment it needs to provide the service safely. ​

Pharmacy details

225 Breck Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards