John Hughes (1034426)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies and manages risks associated with its services. And it generally keeps all of the records it needs to by law. But occasional details are missing, which could cause ambiguity in the event of a query. ​Members of the pharmacy team are clear about their roles and responsibilities. But team members do not always record and review their mistakes, so they may miss learning opportunities.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. The team members are comfortable about providing feedback to the pharmacist. The pharmacy enables its team members to act on their own initiative and use their professional judgement, to the benefit of people who use the pharmacy’s services. But the lack of formal ongoing training could mean their skills and knowledge may not always be up to date. ​

Principle 3. Premises

The pharmacy is clean and tidy. It is a suitable place to provide healthcare. It has consultation room for services and if people want to have a conversation in private. ​But there is a clear glass window in the door which may increase the possibility of a breach to people’s confidentiality occurring.

Principle 4. Services, including medicines management

The pharmacy’s services are easy to access, and they are generally well managed. But members of the pharmacy team do not always know when high-risk medicines are being handed out. So, they may not always make extra checks or give people advice about how to take them. ​The pharmacy generally stores its medicines appropriately. But it does not keep an up-to-date record of date checking, so it is not be able to show that it regularly checks all its stock.

Principle 5. Equipment and facilities

The pharmacy generally has the equipment it needs to provide the service safely. ​