John Dent (Chemists) Ltd (9011516)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately manages risks to make sure its services are safe and generally keeps the records required by law. Members of the pharmacy team are clear about their roles and responsibilities. They keep people's private information safe and the pharmacists complete training so they know how to protect children and vulnerable adults. They take some action to improve patient safety. But team members do not always make full records or review their mistakes, so they may be missing out on some learning opportunities.

Principle 2. Staff

Pharmacy team members work well together in a busy environment, and they have the right qualifications for the jobs they do. Team members are comfortable providing feedback to their manager and they receive informal feedback about their own performance. These communications are not always recorded, so management may not always act on any issues raised.

Principle 3. Premises

The pharmacy premises are safe, secure, and suitable for the pharmacy services provided. The pharmacy is clean and well maintained. It has a private consultation room that enables it to provide members of the public with the opportunity to receive services in private and have confidential conversations. However, facilities could be improved to ensure people’s privacy and confidentiality are better protected.

Principle 4. Services, including medicines management

The pharmacy provides healthcare services which are generally well managed and easy for people to access. It gets its medicines from licensed suppliers and the team carries out some checks to ensure medicines are in suitable condition to supply. But the pharmacy could improve the way it stores and manage some of its medicines.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. Equipment is appropriately monitored and maintained so that it is safe to use.