Inspection outcome: Standards met
Last inspection: 13/12/2023
Pharmacy context
This community pharmacy relocated into a new premises about a year ago. It is situated on a busy high street in Harborne, Birmingham. Its main activity is dispensing NHS prescriptions to community patients living in the local area. And it supplies medicines in multi-compartment compliance packs to some people who need assistance in managing their medication at home. The pharmacy also sells a small range of over-the-counter medicines, provides a substance misuse treatment service, and it administers seasonal flu vaccinations.
Inspection summary findings
Principle 1. Governance
The pharmacy manages the risks associated with its services adequately. It keeps people’s confidential information securely and it has procedures to safeguard vulnerable people. Team members understand their roles and responsibilities. But they do not always review their dispensing mistakes, so they could be missing opportunities to learn and improve from these events. And some of the pharmacy's records about controlled drugs are not completed in full which could increase the chance of mistakes happening.
Principle 2. Staff
The pharmacy has just about enough team members to undertake its workload adequately. Its team members are undertaking the right accredited training for their roles and responsibilities.
Principle 3. Premises
The pharmacy’s premises are tidy, and they are adequate for the services it provides. People visiting the pharmacy can have a conversation with a team member in private.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services adequately. It obtains its medicines from reputable sources. And it has a process to manage safety alerts and recalls about medicines. But its team members do not always keep records about these. This makes it harder for the pharmacy to show the actions it has taken to make sure people are supplied with medicines that are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services adequately. And its team members use the equipment and facilities in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |