Jhoots Pharmacy (1113790)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy operates safely. Members of the pharmacy team regularly monitor the safety of their services by recording their mistakes and learning from them. They work in line with the company’s written processes. The team can protect the welfare of vulnerable people. And, the pharmacy maintains all of its records in accordance with the law.

Principle 2. Staff

The pharmacy has appropriate numbers of staff to help manage its workload safely. Pharmacy team members are suitably trained. The company provides them with online resources as part of their ongoing training. This helps keep the team’s knowledge and skills up to date. And they can make suggestions to create new ways to effectively manage the pharmacy’s internal processes. This helps make their services more efficient.

Principle 3. Premises

The pharmacy’s premises provide a professional environment to deliver healthcare services. The pharmacy is secure. And it has a separate space for private conversations and services to take place.

Principle 4. Services, including medicines management

The pharmacy largely provides its services in a safe and effective manner. Its services are easily accessible. The pharmacy sources, stores and manages its medicines well. Its team members actively seek helpful outcomes for people. And, they take extra care for people prescribed higher-risk medicines. But they don’t always record information about this. This limits their ability to show that people have been provided with the appropriate advice to take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment and facilities it needs to provide its services safely. The pharmacy keeps its equipment clean. And, it maintains appropriate records to ensure they are fit for their intended purpose.