Inspection outcome: Standards met
Last inspection: 30/07/2024
Pharmacy context
This community pharmacy is
located inside St Chads Health Centre, Lichfield. Its main activity is
dispensing NHS prescriptions which are mainly for people who are registered
within the health centre. It also provides some additional NHS services such as
Pharmacy First, New Medicines Service and emergency contraception. Some people
are supplied their medicines in multi-compartment compliance packs to help take
them correctly.
Inspection summary findings
Principle 1. Governance
The pharmacy largely
identifies and manages the risks associated with its services. Written
procedures are available to help its team members work safely and effectively.
But they have not read all of the procedures relevant to their role which may
make it harder to demonstrate that they fully understand them. Members of the
team do not always make a record of when things go wrong so they miss out on
opportunities to learn and make changes to reduce the risk of errors. The
pharmacy largely keeps accurate records that are needed by law. Team members
generally understand how to keep private information safe, and they take
appropriate action to safeguard people that are vulnerable.
Principle 2. Staff
The pharmacy has enough
team members to effectively provide its services. And it provides support to
members of the team who are on training courses. Members of the team feel comfortable
to raise concerns and provide feedback.
Principle 3. Premises
The environment is suitable
for the provision of pharmacy services. The pharmacy premises are small, but
its team members use the space effectively to safely manage the workload
undertaken. A consultation room is available for people to have a private
conversation with a member of the team.
Principle 4. Services, including medicines management
The pharmacy’s services are
easy for people to access. Its working practices are effective and generally
safe. But members of the pharmacy team do not always know when higher-risk
medicines are being handed out. So they might not always be able to check that
medicines are still suitable, or give people advice about taking them. The
pharmacy sources and stores medicines appropriately and carries out some checks
to make sure they are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the
equipment it needs to provide its services safely. It maintains the equipment
appropriately and keeps it securely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |