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Pharmacy inspections

Inspection reports and learning from inspections

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Jhoots Pharmacy (1099014)

Inspection outcome: Standards met

Last inspection: 07/08/2024

Pharmacy context

This community pharmacy has changed ownership since its last inspection. It is situated on a busy road in Selly Oak, Birmingham and it serves a large student population who live in the local area. The pharmacy dispenses prescriptions and it sells a range of over-the-counter medicines. It offers the NHS Pharmacy First Service, sexual health services, substance misuse service, seasonal flu vaccinations and Covid-19 booster service. And it also supplies medicines in multi-compartment compliance packs to some people who need assistance in taking their medicines safely at home.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written instructions to help its team members work safely and effectively. Team members record dispensing they make mistakes but they do not always identify learning points to enable them to learn and improve from these events. The pharmacy generally keeps the records it needs to by law. And it has procedures to protect people’s private information and safeguard vulnerable people.

Principle 2. Staff

Standards met

The pharmacy’s staffing levels are adequate to manage its current workload safely. Its team members have some resources to keep their knowledge and skills current and they can provide feedback and raise concerns with senior leadership to help improve the pharmacy’s services.

Principle 3. Premises

Standards met

The pharmacy’s premises are safe and adequately maintained. And they are kept secure. People visiting the pharmacy can have a conversation with a team member in private if required.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy supplies medicines safely and people with different needs can access its services. It gets its medicines from licensed wholesalers, and it stores its medicines appropriately. Team members understand how to respond to concerns about medicines and medical devices not fit for purpose. However, they do not keep records about these so it may be harder for the pharmacy to show that these had been dealt with appropriately.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely. And its team members use its equipment and facilities in a way that protects people’s privacy and dignity.

Pharmacy details

Unit 2 (Adjacent to 480 Bristol Road)
Bristol Road
Selly Oak
BIRMINGHAM
B296BD
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards