Jhoots Pharmacy (1099014)

Inspection summary findings

Principle 1. Governance

The pharmacy has written instructions to help its team members work safely and effectively. Team members record dispensing they make mistakes but they do not always identify learning points to enable them to learn and improve from these events. The pharmacy generally keeps the records it needs to by law. And it has procedures to protect people’s private information and safeguard vulnerable people.

Principle 2. Staff

The pharmacy’s staffing levels are adequate to manage its current workload safely. Its team members have some resources to keep their knowledge and skills current and they can provide feedback and raise concerns with senior leadership to help improve the pharmacy’s services.

Principle 3. Premises

The pharmacy’s premises are safe and adequately maintained. And they are kept secure. People visiting the pharmacy can have a conversation with a team member in private if required.

Principle 4. Services, including medicines management

Overall, the pharmacy supplies medicines safely and people with different needs can access its services. It gets its medicines from licensed wholesalers, and it stores its medicines appropriately. Team members understand how to respond to concerns about medicines and medical devices not fit for purpose. However, they do not keep records about these so it may be harder for the pharmacy to show that these had been dealt with appropriately.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services safely. And its team members use its equipment and facilities in a way that protects people’s privacy and dignity.