Inspection outcome: Standards met
Last inspection: 05/02/2020
Pharmacy context
This is a community pharmacy interconnected with a health centre in the outer, north-eastern suburbs of the city of Bristol. A wide variety of people use the pharmacy. It dispenses NHS and private prescriptions. The pharmacy does not sell any over-the-counter medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. It proactively encourages feedback from people and uses this to improve their services. The pharmacy is appropriately insured to protect people if things go wrong. The pharmacy mainly keeps the up-to-date records that it must by law. The pharmacy team members keep people’s private information safe and they know how to protect vulnerable people. But, they could be better at recording and learning from mistakes to prevent them from happening again.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. The team members are comfortable about providing feedback to their manager and he acts on this to improve the efficiency in the pharmacy. Those members in training are well supported by him. The whole team is encouraged with learning and they are given time to do this at work. But, this is mainly compulsory company training on procedures. So, the team members may not be aware of new, wider developments. And, they have not had recent formal appraisals, so any gaps in their skills and knowledge may not be identified.
Principle 3. Premises
The pharmacy looks professional and is suitable for the services it offers. It signposts its consultation room well so it is clear to people that there is somewhere private for them to talk.
Principle 4. Services, including medicines management
Everyone can access the services that the pharmacy offers. It manages the services effectively to make sure that they are delivered safely. The team members make sure that people have the information that they need to take their medicines properly. The pharmacy gets its medicines from appropriate sources. It stores and generally, disposes of them, safely. The team members make sure that people only get medicines or devices that are safe, but they don’t know how to check for concerns when the manager is not working. So, some of these may not be acted on in a timely manner.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit-for-purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |