Inspection outcome: Standards met
Last inspection: 19/09/2019
Pharmacy context
The pharmacy is an area near to the centre of Middlesbrough. The pharmacy is next door to an addiction centre. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs. This helps people remember to take their medicines. And it provides NHS services such as flu vaccinations, emergency hormonal contraception (EHC) and a substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy's team members record and report any errors made when dispensing. And it keeps the records it must by law. It advertises how people can provide feedback and raise concerns and listens to their feedback to make improvements for people accessing the pharmacy. It has processes available to its team members, to help them protect the welfare of vulnerable people. The pharmacy has processes and procedures to help the team manage the risks to services. These are passed their review date. So, this may mean that the pharmacy team members are not working to the most recent version.
Principle 2. Staff
The pharmacy has enough staff to provide its services. Pharmacy team members engage in informal shared learning following mistakes during the dispensing process. And feel able to make suggestions for change to improve services.
Principle 3. Premises
The pharmacy’s premises are clean and suitable to provide its services safely. The pharmacy’s team appropriately manages the available space. And it has a suitable consultation room for people to have private conversations. But the team sometimes forget to log out of the computer. So, this may mean that information is not always protected from unauthorised access.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The services are generally well managed. The pharmacy identifies people who take higher-risk medicines. And these people get the information they need to help take their medicines safely. The pharmacy gets its medicines from reputable suppliers. And it mostly stores and manages its medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy’s equipment is clean and safe, and the pharmacy uses it appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |