Pharmacy context
This is a community pharmacy in in a small residential shopping area, in the village of Brockworth, Gloucestershire. The pharmacy dispenses NHS and private prescriptions. It’s team members sell over-the-counter medicines and provide advice. And the pharmacy offers the New Medicine Service (NMS) as well as Pharmacy First.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services in a satisfactory way. Members of the pharmacy team deal with their mistakes responsibly. But they are not always documenting and formally reviewing the necessary details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future. The pharmacy protects people’s confidential information appropriately. Team members understand their role in protecting the welfare of vulnerable people. And the pharmacy keeps the records it needs to by law.
Principle 2. Staff
The pharmacy’s services are delivered by team members who have a range of skills and experience. They understand their roles well. And they now have access to resources so they can complete ongoing training. This can help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy premises are a suitable environment to deliver healthcare services from. The pharmacy is kept clean. And it has a separate space where confidential conversations or services can take place.
Principle 4. Services, including medicines management
The pharmacy operates in a safe way. The pharmacy sources its medicines from reputable suppliers, it stores and manages its medicines well. People with different needs can easily access the pharmacy’s services. But they are not making any checks to help people with higher‐risk medicines take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. And its equipment is kept clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |