Inspection outcome: Standards met
Last inspection: 03/07/2023
Pharmacy context
This community pharmacy is located next to a medical centre in a residential area of Dudley. Most people who use the pharmacy are from the local area. The pharmacy dispenses prescriptions and sells medicines over the counter. It also provides additional NHS services including blood pressure monitoring, and a substance misuse service. The pharmacy supplies some medicines in multi-compartment compliance aid packs to help make sure people take their medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks adequately and it keeps people’s private information safe. Pharmacy team members are clear about their roles, and they record their mistakes. But they do not always review error records, so they may miss additional opportunities to learn and improve. And some of the pharmacy's records are unclear so the team may not always be easily able to show what has happened in the event of a query.
Principle 2. Staff
Pharmacy team members are appropriately trained for the jobs that they do, and they feel comfortable raising concerns and providing feedback. But there is a lack of structured ongoing learning and development. So, the pharmacy may not always be able to show how any learning needs are identified and addressed.
Principle 3. Premises
The pharmacy is suitably maintained and has adequate space for the current workload. It has a small consultation room so team members can have conversations with people in private, but the room is not accessible to everyone, and other consultation spaces are not fully enclosed, which could impact on people's privacy.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible, and it generally supplies medicines safely. But prescriptions for higher risk medicines are not always identified, so people may not always receive additional counselling about their medicines. The pharmacy sources and stores its medicines appropriately and pharmacy team members complete some checks to make sure that medicines are fit for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the services it provides. Pharmacy team members suitably maintain the equipment and use it in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |