Jhoots Pharmacy (1081213)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages risks adequately and it keeps people’s private information safe. Pharmacy team members are clear about their roles, and they record their mistakes. But they do not always review error records, so they may miss additional opportunities to learn and improve. And some of the pharmacy's records are unclear so the team may not always be easily able to show what has happened in the event of a query. 

Principle 2. Staff

Pharmacy team members are appropriately trained for the jobs that they do, and they feel comfortable raising concerns and providing feedback. But there is a lack of structured ongoing learning and development. So, the pharmacy may not always be able to show how any learning needs are identified and addressed.

Principle 3. Premises

The pharmacy is suitably maintained and has adequate space for the current workload. It has a small consultation room so team members can have conversations with people in private, but the room is not accessible to everyone, and other consultation spaces are not fully enclosed, which could impact on people's privacy.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible, and it generally supplies medicines safely. But prescriptions for higher risk medicines are not always identified, so people may not always receive additional counselling about their medicines. The pharmacy sources and stores its medicines appropriately and pharmacy team members complete some checks to make sure that medicines are fit for supply.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs for the services it provides. Pharmacy team members suitably maintain the equipment and use it in a way that protects people’s privacy.