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Pharmacy inspections

Inspection reports and learning from inspections

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Jhoots Pharmacy (1038501)

Inspection outcome: Standards not all met

Last inspection: 17/09/2020

Improvement action plan

 

Pharmacy context

This community pharmacy is located in an area with local shops and services in Burntwood, Staffordshire. The pharmacy dispenses NHS prescriptions and it is planning to provide a seasonal ‘flu vaccination service later in 2020. The pharmacy supplies some medicines in weekly multi-compartment compliance packs and the majority of these are dispensed at another pharmacy. The inspection was completed during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards not all met

The pharmacy does not always identify and manage risks well. It has some written procedures to help make sure the team works safely, but these are not necessarily followed in practice. And the pharmacy does not have comprehensive procedures explaining how the team manages the compliance pack service. This could increase the likelihood of things going wrong. The pharmacy generally protects people's information. It keeps the records it needs to by law, but some details are missing, which could make it difficult to show what has happened if a query arises.

Principle 2. Staff

Standards met

The pharmacy has enough team members to manage the current workload and the services that it provides. The team members work well together, and they can raise concerns and make suggestions. All of the team members have only recently started working at the pharmacy, so they lack experience.  And they have not had the opportunity to fully develop their skills and knowledge.​

Principle 3. Premises

Standards met


The pharmacy is clean and suitable for the services provided. It has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussions.

Principle 4. Services, including medicines management

Standards met

The pharmacy generally sources and manages medicines safely. It gets its medicines from licensed suppliers, and stores them securely and at the correct temperature, so they are safe to use. Overall, the pharmacy provides its services safely, but it could do more to make sure the compliance pack service operates effectively. People usually receive advice about their medicines when collecting their prescriptions to help make sure they use them properly. 

Principle 5. Equipment and facilities

Standards met


The pharmacy has the equipment it needs to provide services safely. The pharmacy team uses the equipment in a way that keeps people’s information safe.

Pharmacy details

7 Lichfield Road
Burntwood
WALSALL
WS70HH
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.